Privacy Policy: We are committed to protecting the privacy of our clients' personal information. All client data collected will be used solely for the purpose of providing counselling and nutrition services and will be handled in accordance with applicable privacy laws and regulations. We will not disclose or sell client information to third parties without explicit consent, except where required by law.

Informed Consent Policy: Before commencing counselling or nutrition services, clients will be provided with comprehensive information about the nature and purpose of our services, including the potential benefits and risks. Clients will have the opportunity to ask questions and provide informed consent before participating in any counseling or nutrition programs.

Confidentiality Policy: We adhere to strict confidentiality standards to protect the privacy of our clients. All client information shared during counselling and nutrition sessions will be kept confidential and will not be disclosed to third parties without explicit consent, except in cases where disclosure is required by law or poses a risk of harm to the client or others.

Code of Ethics: Our counsellors and nutritionists abide by ethical guidelines established by professional associations, such as the Australian Counselling Association (ACA) and Complementary Medicine Association (CMA). We uphold principles of integrity, respect, competence, and non-discrimination in our counselling and nutrition practice.

Complaints and Grievances Procedure: We have established a transparent process for clients to lodge complaints or grievances about our counselling and nutrition services. Clients can submit complaints in writing or verbally, and we will promptly investigate and address all complaints in a fair and confidential manner.

Telehealth and Online Counselling Guidelines: Our Telehealth and online counselling services comply with the Telehealth Guidelines issued by the Australian Government Department of Health. We ensure the security and privacy of online communication platforms used for counselling sessions and adhere to relevant standards for Telehealth technology.

Record-Keeping Policy: We maintain accurate and confidential records of client sessions and nutrition assessments in accordance with professional standards and legal requirements. Client records are securely stored and accessible only to authorised personnel. Clients have the right to access their records upon request.

Fees and Billing Policy: Counselling and nutrition services fees are clearly communicated on this website and to clients prior to the commencement of services. Full payment or deposit is due at the time of service booking, with remaining due before the consultation. We accept various payment methods for convenience. Please contact if further information is required regarding payment. We provide transparent billing statements and invoices for all services rendered.

Scope of Practice Policy: Our counselling and nutrition services encompass a wide range of areas, including mental health support, dietary guidance, and lifestyle coaching. Our counsellors and nutritionists have the expertise and qualifications to provide evidence-based advice and support within their respective scopes of practice. All information on this website is general in nature and not to be used as medical advice.

Legal and Regulatory Compliance: We comply with all relevant laws and regulations governing healthcare, privacy, consumer rights, and advertising in Australia. Our counselling and nutrition services are delivered ethically and responsibly, with a commitment to meeting the highest standards of professional conduct.

Cultural Competence and Diversity Policy: We value diversity and are committed to providing culturally sensitive counselling and nutrition services that respect the unique needs and backgrounds of our clients. Our counsellors and nutritionists receive training in cultural competence to ensure inclusive and respectful practice.

Emergency Response Plan: We have protocols in place to manage emergencies or crises that may arise during counselling or nutrition sessions. Our staff are trained to assess and respond to emergency situations promptly and appropriately, and we provide clients with information on accessing emergency services and support resources.